Customer Experience Lead jobs

A leading retail company in Auckland is seeking a Store Manager to guide team operations and provide exceptional customer service. In this role, you'll lead a diverse team, oversee store performance, and manage finances while fostering a culture of innovation and motivation. Ideal candidates will have proven management experience and a passion for technology, coupled with strong communication...

A reputable banking institution in Nelson seeks an Assistant Branch Manager to lead a customer service team and drive branch operations. This role involves supporting daily activities, coaching staff, and ensuring compliance. Ideal candidates will have experience in banking or customer service and strong communication skills. Join an inclusive environment where growth is supported, and the...

A leading nursery retailer is seeking a Retail Sales Manager in Wellington, offering both full-time and part-time options with training provided. The role demands a passion for achieving sales targets and ensuring exceptional customer experiences. Duties include managing store performance, stock control, and guiding the team in a supportive environment. Ideal candidates will possess strong...

A leading financial institution in Auckland is seeking a Customer Experience Owner (CXO) to enhance customer interactions and drive business value. The role involves leading cross-functional teams, prioritising customer needs, and fostering innovation within a collaborative environment. Candidates should have a background in banking or financial services, strong leadership, and problem-solving...

A leading retail chain in Auckland is seeking a Frame Shop Manager. This role involves supervising staff, managing inventory, and ensuring exceptional customer service. The ideal candidate will have previous management experience and excellent customer service skills. We offer competitive wages and benefits, including medical, dental, and a 401(k) program. Join our dynamic team and contribute to...

A leading technology firm in Christchurch is looking for an experienced Information Experience Senior Manager to enhance customer information delivery. The ideal candidate will possess a strategic mindset, with over 7 years in related fields and a relevant bachelor's degree. Responsibilities include leading teams, translating customer needs, and developing user-centric content. The position is...

The role & impact At Xero, we are here to make running a business beautiful by making small businesses more efficient and empowering the community behind them. As a Customer Experience People Lead, you will lead a group of Customer Experience (CX) Specialists who are the face of our brand, providing support and guidance to small business owners, bookkeepers, and accountants. You will be...

A leading banking institution in Auckland is looking for an Assistant Bank Manager to support branch operations at Glenfield. The role involves leadership responsibilities, enhancing team performance, and fostering exceptional customer relationships. Candidates must have significant experience in banking and lending, and demonstrate a commitment to achieving outstanding customer service. This...

A leading grocery retailer is seeking a customer experience leader in Ashburton, New Zealand. The role involves supervising checkouts, ensuring adherence to guidelines, and creating positive customer interactions. Candidates should possess strong team leadership, compliance understanding, and exceptional communication skills. The position is part of a diverse and inclusive team culture that...

A major New Zealand bank is seeking three Experience Leads to spearhead customer-centric design initiatives in transformational projects. You will lead experience design efforts that ensure customer needs are prioritized while addressing complex delivery priorities. The ideal candidates should be strategic design leaders with extensive experience in digital UX and CX design. Join a team where...

A global fashion and lifestyle retailer seeks a Store Manager in Auckland, New Zealand, to lead and develop a team focused on delivering exceptional customer experiences. The ideal candidate should possess strong leadership and coaching skills, a commitment to team engagement, and a drive for achieving results. Benefits include significant discounts, career growth opportunities, and wellness...

A global jewelry brand in Christchurch is looking for a Store Manager to lead the store team, drive sales, and enhance customer experiences. The ideal candidate will have 3-5 years of experience in a similar high-performance environment and be capable of coaching and developing their team. This role includes various perks such as substantial staff discounts and wellness days, ensuring a...

A leading electric vehicle manufacturer is seeking a Service Advisor for maternity leave cover in Christchurch, New Zealand. The role involves high-level customer interaction and requires both technical skills and customer service excellence. Responsibilities include responding to customer inquiries, accurately recording issues, and ensuring customer satisfaction. The ideal candidate will have...

A leading nursery retailer is seeking a Retail Sales Manager in Wellington, offering both full-time and part-time options with training provided. The role demands a passion for achieving sales targets and ensuring exceptional customer experiences. Duties include managing store performance, stock control, and guiding the team in a supportive environment. Ideal candidates will possess strong...

A leading bank in New Zealand is seeking a Customer Experience Owner (CXO) to lead agile squads in delivering customer-centric solutions using Pega and other enterprise platforms. The successful candidate will champion digital transformation, ensure the customer voice is central, and drive innovation for outstanding customer experiences. This role involves collaboration across various...

A leading software company in Auckland is seeking a Customer Experience People Lead to guide a team of specialists. You will drive a high-performance culture by promoting customer-centricity and managing complex escalations. Your role involves fostering team growth, achieving quality customer support, and collaborating on process improvements. This position offers a hybrid work environment,...

A leading nursery retailer is seeking a Retail Sales Manager in Wellington, offering both full-time and part-time options with training provided. The role demands a passion for achieving sales targets and ensuring exceptional customer experiences. Duties include managing store performance, stock control, and guiding the team in a supportive environment. Ideal candidates will possess strong...

A leading New Zealand bank is seeking a Customer Experience Owner to join their lending team. The role involves guiding cross-functional squads to enhance customer journey and streamline lending applications. Candidates should have extensive financial services experience, strong strategic vision, and collaboration skills. The position offers a supportive environment with a commitment to employee...

A leading nursery retailer is seeking a Retail Sales Manager in Wellington, offering both full-time and part-time options with training provided. The role demands a passion for achieving sales targets and ensuring exceptional customer experiences. Duties include managing store performance, stock control, and guiding the team in a supportive environment. Ideal candidates will possess strong...

A major New Zealand bank is looking for a Customer Experience Owner to enhance home lending services. This role involves leading squads in the Enterprise Lending Applications stream, focusing on innovative solutions and stakeholder collaboration. Ideal candidates possess extensive financial services knowledge and a results-driven approach. The bank supports work-life balance and employee...