complaints manager jobs

A leading engineering organization in Wellington is seeking a Complaints & Assessment Officer. This role involves supporting complaints and disciplinary processes, providing professional guidance, and managing documentation. The ideal candidate will have experience in complaints handling and possess strong organizational skills. We promote flexibility, offering 5 weeks of annual leave and...

A government agency in Wellington is looking for an Assistant Investigator to handle public complaints and inquiries efficiently. You will work in a dynamic environment where strong communication and time management skills are essential. The role offers opportunities for professional development and genuine career progression. The salary range is between NZD 75,924 and NZD 77,611 depending on...

A leading property maintenance company is seeking a dedicated Customer Service Coordinator in Croydon, Southland. The role involves being the central point of contact for residents, managing their concerns and complaints with care and efficiency. Ideal candidates should possess strong communication skills, experience in customer service, and a keen attention to detail. The company values...

ABOUT THE ROLE As Assistant Manager, you will be responsible for everything that happens during your shift, assisting the Store Manager in managing the team, meeting operational standards, building sales, and controlling costs. REQUIREMENTS Essential: • 3 years relevant experience and/or Level 5 qualification or above • Strong leadership and problem-solving skills • "Can do" attitude with...

Date advertised: 26 Jan 2026 Job Type: Permanent Location: Wellington, NZ About this role | Mō tēnei tūranga The Manager, Processing leads a high‑performing team responsible for administering a suite of scholarships, awards and grants that support a strong, capable, and thriving education workforce. In this role, you will: - Provide leadership, coaching and performance management for your...

Crowne Plaza Queenstown is seeking a passionate and guest-focused Guest Relations Manager to join our team. About Us Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest...

* All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).* Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence.* Performance issues are managed in an effective and timely manner.* Quarterly development conversations conducted with all team members.* 100% of compliance...

The Company Sanitarium is a progressive and dynamic business that is New Zealand owned and produces New Zealand’s leading breakfast products – Up & Go, So Good, Alternative Dairy Co range and New Zealand’s favourite breakfast Weet-Bix. About the Role We are seeking a dedicated and detail-oriented Technical Manager to join our Lisa’s Dips team in Rosebank Road, Avondale. This key role is...

Job DescriptionThis is Us!At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone.We are a leading global food company, and the custodian of a host of iconic Kiwi brands like Meadow Fresh, Puhoi Valley, Molenberg, Natures Fresh and Freya's that generations of New Zealand have grown up with and put in their supermarket trolleys every week.We might be biased...

Crowne Plaza Queenstown is seeking a passionate and guest-focused Guest Relations Manager to join our team. About us Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest...

* Assign and schedule work duties to auto service staff according to individual skill level.* Serve all automotive service needs of customers.* Oversee the hiring and training of an effective auto service team.* Ensure high teammate retention.* Maintain compliance with quality standards.* Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer...

Job Summary:JOB DESCRIPTION – CLIENT MANAGERLocation: Auckland, New ZealandDivision: Support and OperationsLine Manager: Regional Area Manager / Area ManagerContract Terms: Permanent, 38 hours per weekTHE TEAMThe Support and Operations team are responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client...

Company Description At The Warehouse Group, we're not just about retail – we're about making a positive impact on the lives of Kiwis every day. With a team of over 10,000 incredible individuals working within each of our reputable brands, we're dedicated to helping our customers live better and our communities thrive. But it's not just about what we do – it's about how we do it. We're always...

Duty Manager | Holiday Inn Auckland Airport Hotel: Auckland Airport (AKLAP), 2 Ascot Road, Mangere, 2022 We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity, including night operations. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with...

Queenstown, Full Time, Property Management Role Overview We're looking for a motivated team member to join our Property Management team and oversee a portfolio of residential properties. Experience is welcomed but not essential. This is a varied role where no two days are the same. You will deliver exceptional service to landlords and tenants while ensuring properties are managed efficiently,...

Overview Bluebird Foods Ltd, proudly in NZ for 70 years, we are the leader in Salty Snacks and well known for our most loved and trusted range such as Bluebird Originals, Doritos, Copper Kettle, Grain Waves, Twisties and Cheetos! As part of PepsiCo. Job Overview: The main purpose of the role is to consistently demonstrate sound leadership qualities to drive performance excellence at Bluebird...

The Hanger is seeking a dedicated Bar and Restaurant Manager to join our team. As the Manager, you will play a pivotal role in ensuring the smooth operation of our Day-to-Day operations. This position offers an exciting opportunity for an individual with strong leadership skills and a passion for delivering exceptional customer service. Key Responsibilities: - Oversee the day-to-day operations...

Complaints & Assessment Officer Published: 15/01/2026 Job Location: Wellington CBD, Wellington, New Zealand Job Type: Permanent Work Type: Full Time Category: Customer Service About us | Mō mātou Kia ora! We’re Engineering New Zealand Te Ao Rangahau, the membership organisation for the problem‑solvers, innovators and creators of Aotearoa. Our culture is supportive and flexible and our mahi is...

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity, including night operations. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions. A little taste of your day-to-day: Every day is different...

A leading hotel in New Zealand is seeking a passionate and guest-focused Guest Relations Manager. In this hands-on role, you will engage with guests in various areas during peak times, ensuring they feel welcome and cared for. You will resolve guest complaints, develop personalized amenities, and monitor satisfaction metrics. Ideal candidates should excel in guest engagement and adaptability to...